Terms & Conditions

Customer Care

At BlackBell, our customers are at the heart of everything we do. We are dedicated to providing a seamless and enjoyable shopping experience, and our customer care team is here to assist you every step of the way.

Should you have any queries regarding your order, a product, or any aspect of our service, please do not hesitate to get in touch with us using the details below. We aim to respond to all enquiries within 2 working days.

We take all feedback seriously and are continuously working to improve our service. If you are dissatisfied with any aspect of your experience, we encourage you to contact us directly so that we may resolve the matter promptly and fairly.

Privacy & Safety

BlackBell is committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, store, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect We may collect the following personal information when you interact with our store: your full name, delivery and billing address, e-mail address, phone number, and payment details. Payment information is processed securely through encrypted third-party banking providers and is never stored on our servers.

How We Use Your Data Your personal data is used solely for the purposes of processing and fulfilling your order, communicating with you regarding your purchase, and improving our services. We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

Wholesale Inquiries

BlackBell welcomes enquiries from retailers, resellers, and businesses interested in stocking our products. We are committed to building long-term, mutually beneficial partnerships with trusted trade partners across the United Kingdom and beyond.

A member of our team will review your enquiry and respond within 3 working days. Please note that wholesale pricing and terms are subject to a formal agreement and may vary depending on order volume and product category.

Payment Methods

BlackBell accepts the following payment methods for all transactions made through our online store:

Credit & Debit Cards: We accept Visa, Mastercard, American Express, Discover, Diners Club, and China UnionPay. All card transactions are processed through a secure, encrypted payment gateway in compliance with PCI DSS standards.

PayPal: Pay safely and conveniently using your PayPal account, without sharing your financial details directly with us.

Offline Payments: For wholesale or large-volume orders, offline payment arrangements may be available upon request. Please contact our team directly to discuss suitable options.

All prices displayed on our website are inclusive of VAT where applicable, and are shown in Pounds Sterling (£). BlackBell reserves the right to cancel any order in the event of a payment dispute or suspected fraudulent activity.